How can we help?
Select a question below to see the answer.
Booking
Use the flight search on the SkyRoute homepage. Enter your route, travel date, passenger details and cabin class, then select an available flight.
After entering passenger information and choosing seats, you can continue to checkout and complete the booking.
Your booking reference is displayed on the booking confirmation page after a successful reservation.
You will need your booking reference and email address when using Manage Booking.
Yes. Use the passenger selector on the homepage to choose the number of adults, children and infants travelling.
Baggage
Cabin baggage allowance can depend on the airline, route and fare booked.
Always confirm the baggage allowance for your selected airline before travelling.
Dangerous or restricted items may not be allowed in cabin or checked baggage.
Check the applicable airline and airport rules before travelling with batteries, liquids, sharp objects or other restricted items.
Check-in
Visit the Check-in page and enter the required booking information.
Yes. Online check-in does not remove airport security, baggage drop, immigration or boarding requirements.
Passports & Travel Documents
The documents required depend on your destination, nationality and journey.
It is the traveller's responsibility to ensure they have the correct passport, visa and other required travel documents.
Some destinations require passports to remain valid for a specific period after your travel dates. Check the entry requirements for your destination before booking or travelling.
Travelling With Children
Use the passenger selector when searching for flights. You can choose adults, children and infants before starting the booking.
The SkyRoute passenger selector limits the number of infants so it does not exceed the number of adults in the booking.
Special Assistance
Travellers who require mobility or other special assistance should arrange support before the journey whenever possible.
Requirements may vary by airline and airport.
Yes. Assistance can be linked to an existing reservation once the appropriate assistance feature is enabled for the booking.
Payments
Your booking summary displays the flight fare, applicable taxes and the final total for all passengers in the reservation.
Retrieve the reservation from Manage Booking. Your payment status is displayed with the booking details.
Changes & Cancellations
Open Manage Booking and enter your booking reference and email address.
A cancelled booking is no longer treated as an active reservation. Seats assigned to that reservation can be released for other passengers.
If a cancelled reservation is restored, new available seats may need to be assigned because the original seats may already have been released.
Still need help?
Visit Travel Help for more information or retrieve an existing reservation using Manage Booking.